Over/under installment was made. What can I do?

After adding the product you want to buy to the cart, click "Complete Shopping" and proceed to the payment and address information step. In this step, you enter your billing and delivery addresses, credit card information, and select the number of installments if the product you will purchase is suitable. Installment process varies depending on the product you purchase. The number of installments you choose at this stage will be reflected in your order. Payments for products that cannot be made in installments by law are received as a single payment/cash payment, while for products that can be made in installments, the number of installments is presented to you as a table, separately by bank, during the payment step.

A purchase was made using my account without my knowledge. What should I do?

If purchases have been made from your account without your knowledge; If this transaction was made with your fast payment profile, first delete your registered payment profile, change your Apistocker password and then click 'Write Message' below. Contact us via the button. If you have made a purchase through your account with a credit card belonging to another person, click "Write Message" below. Contact us via the button.

Why weren't the points I earned from the campaign transferred to my credit card?

The points you earn within the scope of the campaign you benefit from during your Apistocker purchases will be loaded until the date specified in the campaign details. However, if your points have not yet been uploaded after the specified date, we recommend that you contact your bank.

How can I pay with credit card points?

You can use your Bonus and Axess chip money for your Apistocker purchases without any limit restrictions. You can only pay with credit card points from the contracted banks we have specified.

My credit card has been charged but my order is not visible. What can I do?

After the order confirmation phase, the system informs you of your 8-digit order number. If this number has not been notified to you by the system, we kindly ask you to check whether you have an existing order on the "My Account - My Orders" page. If you cannot access your order, you should contact your bank via internet banking or telephone banking and see whether payment/authorization has been received from your credit card. Because sometimes the system may not be able to place your order due to short-term connection problems with banks.

My credit card was double charged. What can I do?

If the order amount has been debited from your credit card twice due to connection problems during the order creation phase, click on the 'Write Message' option below. You can reach us via the button.

Am I safe when shopping from Apistocker?

You are protected with the latest technologies and the best service providers during your Apistocker shopping. What is 3D Secure and how does it work on Apistocker? 3D Secure is an authentication system developed by card companies to ensure the security of online shopping. It is also known as the credit card verification process with a password for online purchases. The application used for Visa is called "Verified by Visa" and the one for MasterCard is called "SecureCode". For your purchases from Apistocker, you can make your payments with 3D Secure if the bank to which your credit card is connected supports this system.

Too much money was charged to my credit card. How can I get it back?

If an excessive amount has been debited from your credit card due to connection problems during the order creation process, click on the 'Write Message' section below. You must contact us via the button and provide the transaction date and transaction amount information. The information you provide is reviewed by our finance department and a refund is made to your credit card as soon as an overdraft is detected.

How can I benefit from campaigns?

Our gift voucher, free shipping and bank campaigns are notified to you through various e-bulletins and are also published on the home page throughout the campaign period.

I'm having a problem with the payment process. What can I do?

If you are having problems at checkout after adding the product to the cart, this problem may be caused by: You may have entered your credit card/debit card information incorrectly/incompletely or your card has insufficient balance, etc. It may not be approved due to circumstances. If you prefer to pay with 3D secure, your registered mobile phone information may not be up to date. The stock status of the product may have changed and the product may be out of stock. There may be a temporary system problem.

Why is the return of the product I purchased in installments made in installments?

For credit card shopping refunds in installments, the entire amount is paid at once by Apistocker to the bank to which your credit card belongs. However, due to the banks' own processes, these amounts are refunded to your card by the bank in installments for the month you choose. Apistocker is not involved in making refund payments in installments and you should contact your bank for detailed information.

Can I pay for the product I purchased in installments?

After you add the product you want to buy to the cart, click on the "Complete Shopping" button and you will proceed to the payment and address information step. In this step, you can choose the number of installments if the product you will purchase is suitable. Once the payment process is completed, no changes can be made to the number of installments or payment method. You can access installment payment information for all products on the site from the "Installment" section on the page of the relevant product.

My credit card was charged without my knowledge. What should I do?

The security of your personal information is one of the most important issues for Apistocker. If your credit card has been charged without your knowledge; If this transaction was made with your fast payment profile, first delete your registered payment profile, change your password in Apistocker and then click 'Write Message' below. Contact us via the button. If your credit card was used as a means of payment for an Apistocker order, click "Write a Message" below. Contact us via the button.